Client Overview

FlexEquip is a service of Motor Neurone Disease of NSW (MND NSW is a registered NDIS provider) that assists adults with progressive neurological conditions get assistive technology (aids and equipment) to meet short to medium term medical needs.

Key Objectives

If FlexEquip agrees to loan an item, the rental cost of the assistive technology item provided is fully subsidised by MND NSW. The organization needed help with showcasing the equipment available for rent and automating the process of equipment loan/ rental.
FlexEquip wanted a solution to automate collection of rentals from NDIS if funding is available in the assistive technology budget in a patient’s NDIS plan or from money raised from donations, government grants/benefits to the person with MND.

Salesforce Integrations

Solution Highlights

Developed an Equipment Catalog & Management module within Salesforce platform, to streamline equipment loan processes.
Elevated UX by empowering caretakers with an intuitive UI for equipment selection & rental.
Integration with Equipment Location Tracking Online (ELTON) to enhance FlexEquip 's ability to monitor equipment locations and loaner statuses.
Automated workflows that enabled patients to seamlessly apply for funding, and receive real-time status updates & reminders.
Streamlined claim reimbursements from NDIS and a dedicated pool account, which is funded through donations raised by MND NSW.

Value Delivered

Drove efficiencies in inventory management & patient satisfaction by ensuring equipment are well-tracked.
Through integration of NDIS reimbursement, equipment rental, and fund management and MND NSW.

Solution facilitates financial transactions and promotes transparency and accountability in handling funds raised for patient support.

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